Customer support

In problem situations, contact us using the error notification form. We will process your message and contact you by email.

In other matters, please email to support@fluentprogress.fi.

Our customer support also provides telephone services on working days from 9 through 16.
Tel. +358 29 1700 860*

* The price of the call is 8.35 c/call + 14.88 c/min (VAT 24%) from a Finnish landline or mobile phone.
When calling from outside Finland, calls are charged in accordance with the pricelist of the local operator.

Frequently asked questions

Fluent Kunto devices use GPS technology and transmit their location to the Fluent Kunto system based on this data. Location data (points and routes with any related additional data) can be viewed using the map views of the system.

Ensure that the data connection and GPS tracking is enabled on your mobile device. Also ensure that the device has established a GPS connection. You can test the connection by visiting a website in the browser of your device.

To use the Fluent Kunto service, you need:
- A working internet connection and Internet browser
- Android mobile phones (5.0-8.0) that support tracking and 1.5GB of RAM
- A mobile phone connection with mobile data for each user

The Fluent Kunto system will be delivered as a SaaS (Software as a Service) solution. This means that you do not have to invest in server equipment, software, or system maintenance.

The mobile application checks for updates every time it is launched and if a newer version is available, suggests that it be downloaded. The web application does not require updating, as Fluent updates it based on need, for example when new features become available. Updates can also be agreed upon separately.

In the online status, data is transmitted from one device to another in real time while in the offline status data is saved in the device memory and sent to Fluent Kunto when Internet connection is restored. The location of offline mobile devices is not updated in the Fluent Kunto application.

The following can be linked to the Fluent Kunto service:
- Special devices developed for collecting location data, e.g. a PATIĀ® tracking device
- RFID readers for access control e.g. at snow dump sites
- Devices integrated with vehicles, e.g. automatic spreaders by various manufacturers (Arctic Machine, EPOKE, and others)

For further information on the devices, please contact our customer service from 9:00 to 16:00 on weekdays, tel. +358 29 1700 860*, support@fluentprogress.fi

All data generated is stored in a local encrypted database. When an Internet connection is available, data is transmitted to the server using the Secure Sockets Layer (SSL) data encryption protocol.

Yes. Maintenance data can be shared to road, street, and sports facility users through public views. Data can be shared through the interface for application development purposes. Contact us to learn more.

Fluent Kunto is a cloud service with usage-based pricing. The most common basis for charging is a user-specific monthly fee. The monthly fee also includes support service. A starting fee is charged when the service is taken into use. This starting fee covers customer-specific configurations and training.

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